Desktop Support / Intune Specialist

Kforce is seeking a Desktop Support/Intune Specialist in Miami, FL. This onsite role involves managing 250-300 endpoints (desktops, laptops, mobile phones, printers) using Microsoft Intune. Responsibilities include building, configuring, and deploying Windows desktops, providing tier 2 support for OS and application issues, managing mobile devices, and supporting printers. The specialist will also assist with basic VMware tasks and collaborate with the global networking team, focusing on local Cisco support. Strong customer service and documentation skills are essential.

Must Have

• Build, configure, and deploy Windows desktops using Microsoft Intune.
• Provide tier 2 support for 250-300 endpoints (OS, drivers, applications).
• Manage and support mobile devices (enrollment, policies, email profiles).
• Support printers (setup, drivers, queues, troubleshooting).
• Maintain accurate documentation (procedures, inventories, runbooks).
• Uphold endpoint security and compliance standards.
• 3-5+ years of experience in desktop/endpoint support.
• Hands-on experience with Microsoft Intune for Windows device deployment and policy/app management.
• Proficiency supporting Windows 10/11, Office/M365, device drivers, and common desktop applications.
• Familiarity with mobile device setup and configuration (corporate email, enrollment, basic MDM concepts).
• Basic networking troubleshooting skills in Cisco environments (link/port checks, VLANs, DHCP/DNS, Wi Fi client issues).
• Strong customer service, communication, and documentation skills.
• Ability to work fully onsite Mon-Fri.

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on a Service Contract Act project)

Kforce has a client seeking a Desktop Support/Intune Specialist in Miami, FL. Summary: We're seeking a hands-on Desktop Support/Intune Specialist to own day to day endpoint management across approximately 250-300 devices (desktops, laptops, mobile phones, and printers). This role is a full on site position supporting local users and partnering closely with the global networking team. The ideal candidate is comfortable leading Intune based deployments.

Endpoint & Desktop Management:

• Build, configure, and deploy Windows desktops using Microsoft Intune (including device enrollment and policy/application deployment)
• Provide tier 2 support for ~250-300 endpoints: OS issues, drivers, profiles, application installs/updates, and user account assistance
• Manage and support mobile devices: enrollment, policies, email profiles, and security/compliance
• Support printers: setup, drivers, queues, basic hardware troubleshooting
• Collaborate with the global networking team for escalations; global team owns Aruba-this role focuses on local Cisco support

Server/Infrastructure (Exposure):

• Assist with routine tasks and basic troubleshooting in VMware environments (e.g., checking VM status, escalating host/storage issues appropriately)

Operations & Collaboration:

• Maintain accurate documentation: build procedures, device inventories, deployment runbooks, and knowledge base articles
• Uphold endpoint security and compliance standards; follow change/incident processes

Requirements

• 3-5+ years of experience in desktop/endpoint support (enterprise or multi site preferred)
• Hands-on experience with Microsoft Intune for Windows device deployment and policy/app management
• Proficiency supporting Windows 10/11, Office/M365, device drivers, and common desktop applications
• Familiarity with mobile device setup and configuration (corporate email, enrollment, basic MDM concepts)
• Basic networking troubleshooting skills in Cisco environments (link/port checks, VLANs, DHCP/DNS, Wi Fi client issues)
• Strong customer service, communication, and documentation skills; able to work fully onsite Mon-Fri